What you will do
- Look after assigned customers: onboarding, product questions, everyday tasks and tricky situations
- Build trusted relationships — know the goals and challenges of every customer
- Watch usage, spot customers who have gone quiet and gently bring them back
- Collect feedback and pass it on to the product team
- Help customers get the most out of the product — explain features and show what is possible
- Keep payments on track and handle the paperwork for your accounts
What matters to us
- A basic grasp of email marketing — you know what a campaign, segmentation and open rate are
- You communicate well: you listen, explain clearly and stay composed in difficult situations
- You are systematic and precise — several customers in parallel and nothing falls through
- Clear writing — most of the work happens in email
- Experience in support or customer-facing roles is a plus, but not a requirement
What we offer
- Fully remote work
- Official employment under Russian labour law with a fully declared salary
- A paid day off on your birthday
- A product that is easy to explain, with real and well-known customers
- A small team with fast decisions and minimal bureaucracy